Refunds

At 255designsCo, customer satisfaction is our priority. We strive to ensure that our digital products meet your expectations. However, we understand that sometimes issues can arise. This Refunds and Returns Policy outlines the conditions, process, and timeframes for requesting a refund for products purchased from 255designsCo.com.

1. Digital Products

We sell digital budgeting spreadsheets for personal finance management. As a digital product, the following return and refund policies apply.

2. No Refunds for Downloaded Products

Due to the nature of digital products, all sales are final once the product has been downloaded or accessed. We do not offer refunds for products that have been successfully delivered and downloaded. This policy is in place because digital products cannot be returned in the same way as physical goods.

3. Eligibility for Refunds

While our general policy is not to offer refunds, we may consider refund requests in the following exceptional circumstances:

  • Incorrect Product: If you receive the wrong digital product due to an error on our end.
  • Technical Issues: If you experience technical difficulties that prevent you from accessing or using the product, and we are unable to resolve the issue within a reasonable timeframe.

Please note that we reserve the right to deny refund requests that do not meet these criteria.

4. Refund Request Process

If you believe you are eligible for a refund based on the conditions outlined above, please follow these steps to initiate your request:

  1. Contact Us: Send an email to info@255designs.com within 7 days of your purchase. Include the following information in your email:
    • Your name
    • Your order number
    • The email address used for the purchase
    • A description of the issue (incorrect product or technical difficulties)
    • Any relevant screenshots or documentation that can help us understand the problem
  2. Review and Response: Once we receive your request, we will review the details and respond within 3 business days. We may request additional information to verify your claim and to assist in resolving any technical issues.
  3. Resolution Options:
    • If your claim is valid, we will either:
      • Provide access to the correct product, or
      • Issue a full or partial refund, depending on the nature of the issue.
    • If your claim is not valid, we will provide a detailed explanation of why your request does not qualify for a refund.

5. Timeframes for Refunds

  • If a refund is approved, it will be processed within 7 business days from the date of approval.
  • Refunds will be issued to the original payment method used during the purchase. Please note that depending on your payment provider, it may take additional time for the funds to appear in your account.

6. Fees and Costs

There are no additional fees for initiating a refund request. However, refunds will only be processed under the conditions outlined in this policy, and refunds will not include any transaction fees or taxes that were applied at checkout unless otherwise required by law.

7. Exceptions

Refunds will not be issued for the following circumstances:

  • Change of Mind: We do not provide refunds if you decide the product is no longer needed or you no longer wish to use it.
  • Product Compatibility: It is your responsibility to ensure that your software is compatible with the product before making a purchase. We provide product descriptions to assist you in making an informed decision.
  • Delayed Downloads: If you fail to download the product within the download link’s active timeframe, we may be able to assist with renewing the link, but this does not warrant a refund.

8. Customer Support

If you have any questions or need assistance with your purchase, our customer support team is here to help. You can reach us via email:

  • Email: info@255designs.com
  • Response Time: We aim to respond to all inquiries within 2 business days.

9. Updates to This Policy

We reserve the right to modify or update this Refunds and Returns Policy at any time without prior notice. Any changes will be posted on this page and will take effect from the date of publication.

By purchasing from 255designs.com, you acknowledge and agree to this Refunds and Returns Policy.

If you have any further questions, please don’t hesitate to contact us at info@255designs.com.

Thank you for shopping with 255designsCo!